Resale Racks strives to create an online shopping experience that is not only enjoyable but safe and secure. See how we value safety and trust and continue to make that happen.
Purchase Protection
When you pay through Resale Racks, our mandatory Purchase Protection is applied to your order. It gives you the right to claim a refund if something is wrong with the ordered product. Buyer Protection costs a fixed fee of $0.50, plus 7% of the sellers closet item price*. Purchase Protection Terms and Conditions.
 Secure Payments |
 Refunds |
.png) Customer Support |
 Seller Reviews |
 Sellers Verification |
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All payments are encrypted. They’re handled by our trusted partners PayPal and Stripe, who make sure money is sent and received safely and reliably.
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We’ll issue a refund if your item doesn't arrive, arrives damaged, or is not as described. You have 48 hours after your purchase to file a dispute. Unless agreed otherwise, the buyer covers return fees. Find out more about our Purchase Protection. | You can reach out to us 24/7 and expect a reply within 24 hours. Our team will review every issue until a resolution is reached. For our FAQ, please visit the Help Center. | Check a sellers review rating and view the reviews they have received to help you make a decision on a purchase. You can also send a message to the seller with any questions. | Always check for badges for a seller, many of these badges tell you about a closet owners selling, shipping practices, how they handle orders and more. |
We believe in building T R U S T
Along with Safety, Trust is an important part of Resale Racks, see what we do to keep your trust.
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Our secure messaging tool helps you find out every detail about the item you’d like to purchase. You can message any seller — just remember that you’ll instantly gain their trust by being curtious and polite. |
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Customers can leave a review for a seller once they have received the item and are satisfied with their purchase. |
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All users are verified after registering, this increases the trust and decreases spammers. |
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Fill out your profile and shop with information, let customers get to know you — being proactive increases trust, which can also give your sales a boost. If you see something that doesn't fit in our allowed products guidelines, please report it, so we can take care of things.
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Sellers earn various badges for doing great things here on Resale Racks, to learn more about badges, click here. These badges gain customers trust and can make sales happen.
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Trust and Safety are an important part of Resale Racks, do not share your information except what information you have when placing an order, such as name and mailing address, do not share your email, personal websites or social media accounts (this is against the Resale Racks rules).
* Cost is per product
