When you pay through Resale Racks, our mandatory RR Purchase Protection is applied to your order. It helps ensure safe and secure payments and gives you the right to claim a refund. Buyer Protection costs a fixed fee of $0.50, plus 7% of the sellers item’s price.
We are here to help! You can easily get help in the rare case that something goes wrong when shopping from any seller here on ResaleRacks.com.
What's eligible for Resale Racks Purchase Protection:
- Your order doesn't match the item description or photos and description does not disclose such information
- Your item arrived damaged or your partial shipment was damaged
- Your item didn't arrive or was lost in the mail
We’re ready to help if something goes wrong. Here’s how it works:
 |
Reach out to the seller | Send a message to your seller from the 'Message Seller' link. Sellers know their business so, by reaching out to them first, they can try to resolve the issue before Resale Racks steps in. |
 |
Open a case for us to review | You are eligible to open a case 48 hours after sending the original help 'contact seller' message and the estimated delivery date has passed. After a case has been opened, Resale Racks will step in to review the details. You cannot request a case to be opened until after 48 hours have passed since your initial message. |
 |
We will help you reach a resolution | If you cannot find a resolution with the seller, Resale Racks will refund your purchase, minus shipping where applicable. Once the case is closed, you’ll receive an email confirmation. |
What's eligible for the Protection Program?
The following issues are eligible:
- Your order doesn't match the item description or photos.
- For example, items shouldn't be a different color, size, or material than what's described or shown in the photos. They also shouldn't have any missing parts or imperfections that weren't originally noted. Always read the items description and additional information in these cases.
- Your item arrived damaged.
- Your item didn't arrive or was lost in the mail. (Dependent on shipping carrier or progression of item shipped.) Some cases will require you to file a claim with the shipping company used, often times once it departs the sellers location and has moved through the system OR has been accepted into their shipping system, the seller has no control, in this case you would need to contact the shipping company and file a claim with them.
Otherwise, all sales are subject to the seller's return policy. If you're unsatisfied with an order, you may be able to return or exchange your order depending on the shop's policies. Remember to always contact the shop owner first to rectify any issues you may have.
What's not covered?
Item does not fit / changed mind
If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on Resale Racks!
Trades and Offline Transactions
RR Purchase Protection does not cover trades or transactions completed off of the Resale Racks' platform. When payment for the full value of items is not exchanged through the Resale Racks platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.
What does a case means for sellers?
We understand things don't always go as expected, and the purchase protection system is designed for Resale Racks to review the situation and do our best to find a resolution that works for both parties. In most cases, shops are not affected.
The Resale Racks Purchase Protection does not cover cancellations, returns, refunds or exchanges. Each shop has their own policies reguarding these.
